Testimonials

UPLevel is known as the surprise in the industry, fully committed to serving our clients and their customers one conversation at a time. Our partners and clients confirm that UPLevel is well differentiated from any other contact centre they have visited. Check out what clients are saying about us below!

One of our clients in the financial industry says…

“UPLevel has been a partner to [us] since 2003. Over the past 12 years of our relationship in collections, the management and staff at UPLevel have excelled in both the performance on the portfolio and the quality of each customer service interaction. UPLevel consistently achieves top marks in compliance and security audits and are always willing to work to navigate changes and implement solutions to solve industry challenges.”

A national retail business says…

“UPLevel has worked hard on the many accounts I have placed with them. I believe that any recovery possible on these accounts was made. If UPLevel can’t collect it, I don’t believe it’s collectible… I have never wanted to change from UPLevel because they put their heart into it.”

A national telecommunications provider says…

“We welcomed UPLevel to our group of Agency partners in 2012. In our industry, brand, reputation and customer experience remain top priority as we aim to achieve all of our key collection objectives annually. Through our site visits and team interactions, it was clear UPLevel has taken a customer first approach in managing their collections strategies and customer relations.”

One of our clients in the telecommunication industry says…

“After an extensive review of all agencies, UPLevel has earned the top annual audit score for [us].”

One of our clients in the leasing industry says…

“Your Team has been outstanding. We are so impressed with your professionalism when dealing with our delinquent customers and the success rate of collection of full outstanding amounts. You have exceeded our expectations in so many ways.”

One of our government clients says…

“UPLevel has been a long term trusted partner with [us] and has served our needs well over more than three decades. They are highly effective, very easy to deal with, they do not attract complaints and they recover our funds in a way that protects our reputation.”

A global equipment leasing company says…

“[We] have been doing business with UPLevel for years now and we have been very satisfied with the quality of the work that they have given us, and we will continue to work with them in the future. They have proved themselves consistent and dependable.”

One of our clients in the fuel industry says…

“[We have] been using the debt recovery services of UPLevel for the past 20 years. This long term relationship has been successful and easily measured by the dollars recovered on our accounts. We would recommend them to anyone.”

One of our clients in the energy sector says…

“My initial impressions of Tracey and team were that they were a highly energetic, passionate, professional and highly engaged workforce. We found that UPLevel encompassed the qualities, outlook, and expertise necessary to support [us] in [our] on-going commitment to be considered a trusted, competent and customer-centric regulated utility. In our dealings with UPLevel, they have presented themselves as a solutions based organization with a fresh outlook on revenue recovery… this we expect will render considerable value to [us]…”

One of our clients in the education sector says…

“UPLevel’s debt recovery professionals have focused experience serving the higher education sector. UPLevel knows the higher education sector well and understands that the University or College’s reputation and the student experience are paramount.”

One of our clients in the telecommunications industry says…

“UPLevel/CRM has a strong customer service philosophy which is embedded throughout the entire organization – from their leadership through to their policies and procedures. They have a commitment to continuous growth and strong performance and have been a valued partner of [our company] since 2012.”

One of our national corporate clients says…

“As a founder and CEO of three national companies, two ranked on the INC 500 list of America’s Fastest Growing Private Companies, and business advisor to leading companies, I have worked with many successful CEO’s. In working closely with Tracey since 2009, I can confidently say she is a rare leader that is in a league of her own, with the rare ability to create dramatic and consistent growth, ever increasing quality for her clients, and building a company culture second to none.”

One of our government clients says…

“We recently selected UPLevel/CRM as a successful partner for debt recovery through a comprehensive RFP process. We were impressed by their culture, their knowledge and their responsiveness to our needs. During visits to their office we noticed that their team is highly engaged, and eager to please. We are happy to have selected UPLevel/CRM and look forward to our ongoing partnership.”

One of our clients in the education sector says…

“UPLevel/CRM has proven to be an excellent, responsive and reliable partner for [us]. Their current recovery rate of 50% is surpassing our expectations and we’ve not received one complaint from a student dealing with UPLevel/CRM.

We’re very happy that we selected UPLevel/CRM through our RFP process and would recommend them to other Post Secondary clients.”

One of our clients in the education sector says…

“[We have] recently completed an extensive RFP process and selected UPLevel/CRM as our trusted vendor partner for debt recovery. We have worked with UPLevel/CRM since 2008 and consider them a strong partner with excellent recoveries and service. They treat our students well and protect our reputation. We would recommend them to other Colleges looking for a partner they can trust.”

One of our clients in the financial industry says…

“Your genuine desire to treat our members with integrity and respect makes UPLevel/CRM a true Brand Partner.”

One of our clients in the financial industry says…

“UPLevel/CRM has been a trusted and reliable partner of ours since 2003 in both First Party Accounts Receivable Management and Third Party Recoveries. We have been very pleased with their success rates. UPLevel/CRM contributes significantly to our success by having a direct impact on our overall decrease in our Allowance and reduction in delinquency.

UPLevel/CRM always protects [our] brand, interests and reputation. With zero complaints, they have the dedicated ability to balance member focus with the achievement of impressive results.”

One of our clients in the financial industry says…

“We are a big fan of UPLevel/CRM and the excellent relationship we have developed over the past two years. I believe both companies worked very well in integrating UPLevel/CRM into our new collection department structure. UPLevel/CRM staff was easy to work with throughout the process which helped us get to a successful launch in late July 2013.

In reviewing our collection and delinquency results over the past 2 years we have seen improvements in the area of dollars recovered as compared to prior years. This recovery wasn’t the result of increased write offs but UPLevel/CRM’s ability to use more effective recover tools then we used in the past. UPLevel/CRM understands our philosophy towards collections and working with the member as much as possible; I do believe that UPLevel/CRM represents an integral part of our collection department.”

One of our clients in the education sector says…

“You handle our young people with such grace and courtesy. And I can’t think in the years I’ve been dealing with you that there has been one complaint.”

One of our clients in the financial industry says…

“UPLevel/CRM’s professionalism and helpfulness has been exceptional, with everyone at UPLevel/CRM always ready and willing to jump in and assist wherever possible. UPLevel/CRM’s standard for service excellence has been outstanding.”

One of our clients in the agricultural industry says…

“Over our more than 25 year relationship, UPLevel has consistently excelled at meeting our loan administration needs. They make it their priority to understand our unique needs and deliver exceptional results. From system integrations, due diligence, securitization and application processes through to timely and accurate reporting, we have consistently felt as though we are their top priority.

The team at UPLevel is agile and responsive to all of our back office support needs and is truly a partner that we can rely on. Sharing industry best practices and delivering solutions to move our company forward has made UPLevel integral to our success and an extension of our internal teams.

Their Accounts Receivable team is second to none recovering outstanding accounts with integrity and protecting our reputation every step of the way. They specialize in high balance accounts and have an excellent track record returning funds to our bottom line. We highly recommend them to support your credit operations – more than two decades of partnership proves their capability and character.”

One of our clients in the energy sector says…

“UPLevel/CRM provides more communication and clarification than from any other agency. UPLevel/CRM presents positive, constructive solutions to recovery when required. UPLevel/CRM’s reporting is far more succinct and clear and it shows that UPLevel/CRM is truly proactively evaluating the inventory and ensure recoveries are maximized on all accounts. UPLevel/CRM reviews their batch performance continuously.”

One of our clients in the transportation industry says…

“[We have] had a successful, trusted, partnership with UPLevel/CRM for decades. UPLevel/CRM has been the right fit for [us] through each stage of our growth. We find them to be highly effective and consistently deliver on both recoveries and customer experience. We trust UPLevel/CRM as an extension of our brand and we feel protected by UPLevel/CRM.”

One of our clients in the healthcare industry says…

“We know they have our best interests in mind each and every day and they’ve made us money, they’ve made us look good, they’ve made me look good; it’s been a very, very solid relationship.”

One of our clients in the commercial services industry says…

“UPLevel is truly an extension of my team here. It is truly a relief to know that the processes that are in UPLevel’s hands will be handled with care and precision and that we can rely on your input and knowledge of our systems and process to contribute to business improvement decisions.

An extremely effective cure rate on the First Party Calling program has meant very few accounts require escalated collection treatment – most are resolved by your team.

We look forward to building on the services provided and integrating more business process outsource services offered to even further deepen our relationship as they become appropriate for us.”

One of our Clients in the Financial industry says …

“UPLevel is changing the face of the industry!”

Cameron Herold

Founder COO Alliance, Author of Meetings Suck

“I’ve had the opportunity to work with and get to know the leadership and business model at UPLevel. They have a world class culture that inspires people, growth and performance. Behind every word is action and results designed to drive their clients’ success.”

Scott Hallman

Founder & CEO, Scott Hallman

“As a founder and CEO of three national companies, two ranked on the INC 500 list of America’s Fastest Growing Private Companies, and business advisor to leading companies, I have worked with many successful CEO’s. In working closely with Tracey since 2009, I can confidently say she is a rare leader that is in a league of her own, with the rare ability to create dramatic and consistent growth, ever increasing quality for her clients, and building a company culture second to none.”

Drew Levich

Founder, Dammit Dolls & Veterinary Naturals

“We could not have got our start, grown our business and continued to exceed our customer expectations without UPLevel. They have been our secret competitive advantage, since we launched our first product. With their existing customer service infrastructure, we appear like an eight figure company to our customers. They go above and beyond every day – our customers love them – they’ve helped us create customers for life and build our brand. Responsive, highly effective, positive, innovative.. I highly recommend the team at UPLevel for customer support.”

Would you like to share your feedback regarding your business relationship with UPLevel? We would love to hear from you!

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