Why Join UPLevel?

UPLevel takes great pride in creating and sustaining an inclusive environment supported by a rich culture built on trust, integrity, positivity, team work, and respect.

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Find out why after over 45 years of business, we continue to be The Surprise in the Industry…

We are a highly respected industry leader in the accounts receivable management field, providing end-to-end solutions for credit grantors across Canada for more than 45 years. Our tremendous success and longevity in the industry are attributable to our phenomenal employees and our culture of caring for our consumers, clients and each other.

UPLevel is passionate about re-defining work for good.

The Five Elements of a Human-Centered Organization:

EQUALITY
RESPECT
GROWTH
BELONGING
PURPOSE

At UPLevel, we are committed to changing work for good.
Come find out how.

Accolades

  • Recently nominated for Canada’s 10 Most Admired Cultures!
  • Named as one of Canada’s Fastest Growing Companies.
  • Shortlisted for Canada’s Top 100 Employers.

Social Responsibility

UPLevel believes in a balanced approach to business, and is therefore committed to providing assistance to the wider community in ways that will uplift and enhance.

Equal Opportunity

We are an equal opportunity employer and enjoy an inclusive culture free from any type of discrimination.

Diversity

At UPLevel we welcome and embrace individual differences and recognize their importance in building strong long lasting relationships and a robust and welcoming culture.

What Our Clients are Saying

What’s Available?

UPLevel is always on the lookout for the next great addition to our work family! Current openings are posted below.

Customer Service Representative – Stratford

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Customer Service Representative – UPLevel

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes while protecting the brand and reputation of the client. Problem-solving is also a key part of the position. CSR’s are confident at troubleshooting and will investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while resolving any outstanding issues.

Responsibilities and Duties

  • Manage large volume of inbound and outbound calls
  • Generate solution based outcomes
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Qualifications and Skills

  • Proven customer support experience
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company Highlights:

  • Nominated twice for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 48 years in business
Apply for this position

Customer Experience Representative – Stratford

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Customer Experience Representative – UPLevel

UPLevel is growing! We are currently offering an exciting new role as a Customer Experience Representative to work in a fun, creative and fast paced team!

A Customer Experience Representative will interact with clients and customers alike, utilizing various methods of communication to provide superior customer service and brand optimization.

Nominated twice for Canada’s Most Admired Cultures and named one of Canada’s Fastest Growing Companies we believe that we have a uniquely positive work environment to offer to our work family! If you are looking for a position with variety, opportunity for advancement and to grow and thrive we would love to hear from you!

Please submit a cover letter and resume for review! We look forward to connecting with you!

Required Experience:

  • Experience in Customer Service
  • Experience in communications an asset
  • Ability to manage multiple web based platforms (Tech Savvy)
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Ability to work in a fast paced work environment
  • Ability to multi task with focus on attention to detail

Main Responsibilities:

  •  Provide a flawless customer service experience to clients and customers, both on the phone and by utilizing other technical methods of communication.
  • Provide detailed documentation of communications.
  • Leverage creativity and skills to create communication templates and procedures.
  • Manage multiple communication platforms and take ownership for work flow.

Company Highlights:

  • Nominated twice for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fastest growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 48 years in business
Apply for this position

Customer Service Representative – Milton

Learn More

Customer Service Representative – UPLevel

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes while protecting the brand and reputation of the client. Problem-solving is also a key part of the position. CSR’s are confident at troubleshooting and will investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while resolving any outstanding issues.

Responsibilities and Duties:

  • Manage large volume of inbound and outbound calls
  • Generate solution based outcomes
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Qualifications and Skills:

  • Proven customer support experience
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company Highlights:

  • Nominated twice for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 48 years in business
Apply for this position

Legal Intake Specialist – Stratford

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Position Description:

Join a new team focused on supporting growth for our law firm partners by creating a warm and efficient intake process for their new clients! We build relationships and welcome clients to the firm, listen and understand their needs, and create a comprehensive and succinct summary for the lawyers – setting them up for an awesome first office visit with our law firm partners across North America.

Position is full-time; 11:00 am-8:00 pm Monday-Friday.

Essential Functions and Duties:

Job functions include, but are not limited to warmly welcoming callers, listening carefully and asking questions to create an effective summary of intake calls. Callers may be interested in legal services related to Family Law/Divorce, Personal Injury or Criminal matters. Creating a confidential, comfortable environment for sharing details, gaining clarity on the callers needs and entering notes into a cloud based system require warmth, compassion and excellent communication skills.

The position requires curiosity, compassion, strong attention to detail, the ability to operate well both as a team player and on individual tasks, ability to multi-task and operate against inflexible deadlines.

Reliable attendance, and excellent work ethic. Work is performed and completed at our office in Stratford, Ontario.

Required:

  • Minimum typing speed of 50 WPM; *Applicants must provide typing speed*
  • High School Diploma
  • Knowledge of Microsoft Word, Outlook, Excel
  • Ability to have and encourage warm, compassionate conversations
  • Natural sense of curiosity and caring
  • Positive mindset, agile, eager to learn and loves connecting with people

Preferred:

  • Understanding of legal terms and process is an asset
  • Prior office experience an asset
  • Prior data entry experience an asset

Company Highlights:

  • Nominated twice for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 48 years in business
Apply for this position

Debt Recovery Account Manager – Milton

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You may have never considered collections as a possible career choice; it may have not crossed your mind that the position can be fun, compassionate and lucrative. Join us here at UPLevel and see why clients consistently say we are changing the face of the industry. Over 45 years of experience tells us that extraordinary customer service, a competitive edge and a focus on employee happiness nets us the best results and an amazing work environment that our employees are proud to be a part of.

Description:

As a Debt Recovery Account Manager you will have the opportunity to help consumers change their financial situation one conversation at a time. You will be working with a team focused on hitting performance goals and striving to provide the best service. Using the telephone, computer and various resources you will be contacting consumers to motivate payment and educating on the importance of good credit. If you are looking to work for a company that really cares about their employees and you like a challenge, this could be the career for you!

Position Highlights:

  • Generous (above industry average) base salary
  • Lucrative bonus structure awarded monthly
  • Uniquely positive work environment
  • Opportunity for growth and advancement
  • Ongoing professional development

Skills Required:

  • Extraordinary communication skills
  • Agility and flexibility
  • Goal and target focused
  • Ability to multitask
  • Computer literacy
  • Confidant and self-motivated
  • Positive attitude / team player

Experience:

  • No previous collection experience required, we would be excited to train you!

Company Highlights:

  • Nominated for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 45 years in business
  • 300% growth since 2005

 

Apply for this position

Debt Recovery Account Manager – Stratford

Learn More

You may have never considered collections as a possible career choice; it may have not crossed your mind that the position can be fun, compassionate and lucrative. Join us here at UPLevel and see why clients consistently say we are changing the face of the industry. Over 45 years of experience tells us that extraordinary customer service, a competitive edge and a focus on employee happiness nets us the best results and an amazing work environment that our employees are proud to be a part of.

Description:

As a Debt Recovery Account Manager you will have the opportunity to help consumers change their financial situation one conversation at a time. You will be working with a team focused on hitting performance goals and striving to provide the best service. Using the telephone, computer and various resources you will be contacting consumers to motivate payment and educating on the importance of good credit. If you are looking to work for a company that really cares about their employees and you like a challenge, this could be the career for you!

Position Highlights:

  • Generous (above industry average) base salary
  • Lucrative bonus structure awarded monthly
  • Uniquely positive work environment
  • Opportunity for growth and advancement
  • Ongoing professional development

Skills Required:

  • Extraordinary communication skills
  • Agility and flexibility
  • Goal and target focused
  • Ability to multitask
  • Computer literacy
  • Confidant and self-motivated
  • Positive attitude / team player

Experience:

  • No previous collection experience required, we would be excited to train you!

Company Highlights:

  • Nominated for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 45 years in business
  • 300% growth since 2005

 

Apply for this position

Interested in joining our team? Click below!

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