Why Join UPLevel?

UPLevel takes great pride in creating and sustaining an inclusive environment supported by a rich culture built on trust, integrity, positivity, team work, and respect.

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Find out why after over 45 years of business, we continue to be The Surprise in the Industry…

We are a highly respected industry leader in the accounts receivable management field, providing end-to-end solutions for credit grantors across Canada for more than 45 years. Our tremendous success and longevity in the industry are attributable to our phenomenal employees and our culture of caring for our consumers, clients and each other.

UPLevel is passionate about re-defining work for good.

The Five Elements of a Human-Centered Organization:

EQUALITY
RESPECT
GROWTH
BELONGING
PURPOSE

At UPLevel, we are committed to changing work for good.
Come find out how.

Accolades

  • Recently nominated for Canada’s 10 Most Admired Cultures!
  • Named as one of Canada’s Fastest Growing Companies.
  • Shortlisted for Canada’s Top 100 Employers.

Social Responsibility

UPLevel believes in a balanced approach to business, and is therefore committed to providing assistance to the wider community in ways that will uplift and enhance.

Equal Opportunity

We are an equal opportunity employer and enjoy an inclusive culture free from any type of discrimination.

Diversity

At UPLevel we welcome and embrace individual differences and recognize their importance in building strong long lasting relationships and a robust and welcoming culture.

What Our Clients are Saying

What’s Available?

UPLevel is always on the lookout for the next great addition to our work family! Current openings are posted below.

Coordinator of Employee Experience – Stratford

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Coordinator of Employee Experience

Reporting to: Manager of Employee Experience & Team Development

Start Date: ASAP

Primary Location: Stratford, Ontario with occasional travel to Milton, Ontario

Who We Are

UPLevel is a group of companies that provide outsourced contact centre and customer service support to large and small clients alike. We call it outsourced Customer Care. We connect people with solutions. We build relationships with consumers over the phone, via email, chat and text and we are a proud and protective extension of our clients’ team. We serve the financial, legal, wellness, insurance, education and utility sectors to name a few, and our pledge is to promote and protect our client’s brand and make them look good – no scratch that – share their greatness with the world. One conversation at a time.

We’ve been nominated for Canada’s Most Admired Corporate Cultures and Employee Experience is a very special focus for us. Our average staff tenure at our head office is 8.9 years and we truly care for and appreciate our work family. This is a key position.

Who Are We Looking For?

We believe that the time has come to stop looking at people as resources and to see them simply as awesome humans – part of our work family. And we love the wisdom & talent that have been corporately known as HR – we also love the dedication to learning in the HR world, however we use the term Employee Experience instead. It feels more aligned with our values and our vision for the future. We are looking for someone who can embrace this vision and is not constrained to the HR title.

What Are The Details Of This Position?

UPLevel is looking for an experienced Coordinator working towards a CHRP or CHRL designation to complement our Employee Experience Management Team. We’re looking for a motivated individual that thrives in our dynamic and fast-paced environment. He or she must be a seasoned, skilled HR professional who can effectively find and nurture great people, assist in modernizing our training programs, coach and develop our teams through a well-planned ongoing team development program.

The successful candidate will have a minimum of two years of experience in Employee Experience/ People Management/HR.

Specific Expectations of this Key Role

Reporting to the Manager of Employee Experience & Team Development, the Coordinator of Employee Experience will work closely with business leaders, driving talent management solutions and change priorities while reinforcing UPLevel’s brand and culture.

Major Responsibilities

  • Plan and deliver talent solutions to accelerate performance, plan for future talent needs, drive employee engagement and develop talent to deliver business results
  • Support and enable the achievement of business strategies by providing proactive insights based on people and organizational strengths and constraints
  • Support the development of talent mobility including proactive workforce planning and succession planning across the business units
  • Participate in the design and delivery of customized training and coaching solutions to support organizational transformation
  • Act as talent scout to identify, develop and retain the best talent
  • Supporting leaders in achieving a coaching culture
  • Be a champion and role model of our corporate mission, values and philosophy
  • Optimize use of technology to enhance performance and productivity
  • Role model exemplary work ethic and commitment by nurturing dedication and mature decision making in others
  • Share knowledge on effective practices, competitive intelligence, business opportunities and needs
  • Adhere to high ethical standards, have/maintain detailed knowledge of and comply with all regulations/applicable employment laws

Experience/Skills Required

  • HRP or CHRL designation is a significant asset
  • 2+ years’ experience in a Human Resource leadership role
  • Highly organized, task oriented and strong team orientation
  • Ability to build relationships and work independently
  • Demonstrate excellent oral and written interpersonal skills
  • Maintain a high level of accuracy on all assigned tasks and deadlines
  • Maintain a high level of trust and confidentiality
Apply for this position

Customer Service Representative – Stratford

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Customer Service Representative – UPLevel

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes while protecting the brand and reputation of the client. Problem-solving is also a key part of the position. CSR’s are confident at troubleshooting and will investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while resolving any outstanding issues.

Responsibilities and Duties

  • Manage large volume of inbound and outbound calls
  • Generate solution based outcomes
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Qualifications and Skills

  • Proven customer support experience
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company Highlights:

  • Nominated twice for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 48 years in business
Apply for this position

Debt Recovery Account Manager – Milton

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You may have never considered collections as a possible career choice; it may have not crossed your mind that the position can be fun, compassionate and lucrative. Join us here at UPLevel and see why clients consistently say we are changing the face of the industry. Over 45 years of experience tells us that extraordinary customer service, a competitive edge and a focus on employee happiness nets us the best results and an amazing work environment that our employees are proud to be a part of.

Description:

As a Debt Recovery Account Manager you will have the opportunity to help consumers change their financial situation one conversation at a time. You will be working with a team focused on hitting performance goals and striving to provide the best service. Using the telephone, computer and various resources you will be contacting consumers to motivate payment and educating on the importance of good credit. If you are looking to work for a company that really cares about their employees and you like a challenge, this could be the career for you!

Position Highlights:

  • Generous (above industry average) base salary
  • Lucrative bonus structure awarded monthly
  • Uniquely positive work environment
  • Opportunity for growth and advancement
  • Ongoing professional development

Skills Required:

  • Extraordinary communication skills
  • Agility and flexibility
  • Goal and target focused
  • Ability to multitask
  • Computer literacy
  • Confidant and self-motivated
  • Positive attitude / team player

Experience:

  • No previous collection experience required, we would be excited to train you!

Company Highlights:

  • Nominated for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 45 years in business
  • 300% growth since 2005

 

Apply for this position

Debt Recovery Account Manager – Stratford

Learn More

You may have never considered collections as a possible career choice; it may have not crossed your mind that the position can be fun, compassionate and lucrative. Join us here at UPLevel and see why clients consistently say we are changing the face of the industry. Over 45 years of experience tells us that extraordinary customer service, a competitive edge and a focus on employee happiness nets us the best results and an amazing work environment that our employees are proud to be a part of.

Description:

As a Debt Recovery Account Manager you will have the opportunity to help consumers change their financial situation one conversation at a time. You will be working with a team focused on hitting performance goals and striving to provide the best service. Using the telephone, computer and various resources you will be contacting consumers to motivate payment and educating on the importance of good credit. If you are looking to work for a company that really cares about their employees and you like a challenge, this could be the career for you!

Position Highlights:

  • Generous (above industry average) base salary
  • Lucrative bonus structure awarded monthly
  • Uniquely positive work environment
  • Opportunity for growth and advancement
  • Ongoing professional development

Skills Required:

  • Extraordinary communication skills
  • Agility and flexibility
  • Goal and target focused
  • Ability to multitask
  • Computer literacy
  • Confidant and self-motivated
  • Positive attitude / team player

Experience:

  • No previous collection experience required, we would be excited to train you!

Company Highlights:

  • Nominated for Canada’s 10 Most Admired Cultures
  • Named one of Canada’s fasted growing companies
  • Short listed for Canada’s top 100 Employees
  • Over 45 years in business
  • 300% growth since 2005

 

Apply for this position

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