Meet the Team ~ Murray L.

Welcome to UPLevel’s Meet the Team blog series, where we post Q&A sessions with members of our awesome Work Family. We’re excited for you to get to know our team!

This month, the spotlight is on Murray, Senior Director Customer Experience.

Q: What’s your name?
A: Murray L.

Q: What three words would you say describe you best?
A: Determined, reliable and creative

Q: When did you join the UPLevel Work Family?
A: May 1, 2019

Q: What is your role with UPLevel?
A: Senior Director, Customer Experience

Q: Is this a role you would have envisioned yourself in 10 years ago?
A: Yes, I’m on the path I expected or wanted to be on professionally.

Q: We would love to hear about your professional journey that led to this role. Care to share?
A: Although I studied Environmental Studies at University, I was working for the Toronto Star as a summer job in Simcoe County/Muskoka which led to an offer of full time employment upon graduation. A few years later I was offered a job with a collection agency. This agency was bought by Equifax. I then crossed the floor and worked with TransUnion for the next 10 years. In 2014, after a re-org and going public, I started my own business development company. I was fortunate enough to work in sales, marketing, analytics, management and product development. All of these roles, relationships and experiences have instilled several qualities and ethics in how I live.

Q: Who was your role model growing up?
A: My grandfather

Q: What skill would you love to learn, at work or in general?
A: To create and build better presentations.

Q: What would you say is the most fulfilling part of your role at UPLevel?
A: To be able to watch, learn and assist in the growth and development of UPLevel

Q: What is one experience you’ve had in the past week that truly exemplified UPLevel’s Culture of Caring?
A: The open and transparent culture at UPLevel. I have met only a portion of the folks at UPLevel and I have witnessed enthusiasm, professionalism, vulnerability and lots of smiles.

Q: If you had to choose one “focus word” to represent your mindset and goals for the next year, what would it be?
A: Growth

Q: What is your hidden talent?
A: I am an aspiring guitar player. I bought an acoustic guitar a long time ago and am still waiting for an offer to play in a bluegrass band.

Q: Which time period would you visit in history?
A: WW1: 1914 – 1918. I am amazed with World War 1. A war fought using archaic methods of warfare resulting in millions of unnecessary deaths. Poor communication, poor leadership and a lot of bad decisions. Probably the last war where soldiers fought with blind obedience.

Thank you so much, Murray for taking time to share with our online community!
Check out more blog posts here or learn more about our culture here.
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