Customer Care

A focused customer service culture sets UPLevel apart with proven net promoter scores (NPS) more than 50% above our competitors for national clients. UPLevel’s decades long relationships provide evidence of superior customer service and protection of our client’s brand and reputation at all times.

UPLevel is trusted by many financial institutions, insurance companies, retailers to successfully provide first party customer care and contact programs from coast to coast with proven results.

Our mission is to create a partnership of trust, solid performance and unrivaled responsiveness to your needs. In line with delivering an experience that inspires ultimate customer loyalty, UPLevel’s culture is designed to create a positive environment where creating ‘customers for life’ integrity, trust and performance are the expectation in every interaction and outcome.

TraceyTracey Ivanyshyn
uplevel president

UPLevel President Tracey Ivanyshyn shares:

“We approach every client relationship as if it’s our only one. We leverage our unique culture, our innovation, our passion for excellence and our experience since 1970 of building long term and successful partnerships.”

  • Higher first call resolution rates
  • Superior conversion
  • Batch leading recoveries and cure percentages

First Party Customer Care and Contact Programs

A focused customer service culture sets UPLevel apart with proven net promoter scores (NPS) more than 50% above our competitors for national clients. UPLevel’s decades long relationships provide evidence of superior customer service and protection of our client’s brand and reputation at all times.

UPLevel is trusted by many corporations and financial institutions to successfully provide first party customer care and contact programs from coast to coast with proven results:

  • Higher first call resolution rates
  • Superior conversion
  • Batch leading recoveries and cure percentages
  • NPS scores proven to outperform

UPLevel Provides Outstanding Results and Leads the Pack

“They go above and beyond every day – our customers love them – they’ve helped us create customers for life and build our brand. Responsive, highly effective, positive, innovative.. I highly recommend the team at UPLevel for customer support.”

– drew levich, founder, dammit dolls & veterinary naturals

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