Industries We Serve

UPLevel has a proud history since 1970 of serving many industry sectors with dedicated, specialized teams ensuring customized processes and targeted customer experiences.

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Financial Institutions

UPLevel recognizes Canadian financial institutions as being global pioneers of strength and best practices. With UPLevel’s expertise and experience, be assured you have an agency partner who will expertly recover your funds and protect your brand and reputation. UPLevel has an impressive track record of successfully recovering all phases of aging accounts from early to late stage, both first party and third party:

  • loans
  • credit cards
  • mortgages
  • lines of credit
  • overdrafts
  • insurance products
  • auto financing

…managing the full scope of delinquent and written off accounts while delivering a positive and compelling customer experience.

UPLevel Excels in Performance, Quality & Compliance

“The management and staff at UPLevel have excelled in both the performance on the portfolio and the quality of each customer service interaction. UPLevel consistently achieves top marks in compliance and security audits and are always willing to work to navigate change and implement solutions to solve industry challenges.”

– One of our clients in the financial industry

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A trusted and approved vendor for all levels of government, UPLevel provides consumer handling with steadfast commitment to regulatory compliance and reporting solutions. UPLevel employs a dedicated team trained and experienced in recovery for municipal, regional, federal and crown corporation clients.

Long-Term Trusted Partner

“UPLevel has been a long term trusted partner with the City of Stratford Housing Division and has served our needs well over more than three decades. They are highly effective, very easy to deal with, they do not attract complaints and they recover our funds in a way that protects our reputation.”

– One of our government clients…

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Higher Education

UPLevel’s debt recovery professionals have focused experience serving the higher education sector.UPLevel knows the higher education sector well and understands that the University or College’s reputation and the student experience are paramount.

UPLevel’s Recovery Rate Surpasses Expectations

“UPLevel has proven to be an excellent, responsive and reliable partner for Ryerson. Their current recovery rate of 50% is surpassing our expectations and we’ve not received one complaint from a student dealing with UPLevel. 

We’re very happy that we selected UPLevel through our RFP process and would recommend them to other Post-Secondary clients.”

– One of our higher education clients…

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UPLevel has proven results and is happy to have been consistently selected from a large pool of competitors to provide both first party and third party solutions for this industry.

Continuous Growth & Strong Performance

“In our industry, brand, reputation and customer experience remain top priority as we aim to achieve all of our key collection objectives annually. Through our site visits and team interactions, it was clear UPLevel has taken a customer first approach in managing their collections strategies and customer relations.”

– One of our clients in the telecommunications INDUSTRY…

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UPLevel assists corporations of all sizes throughout the credit process. From adjudication to securitization to expertly managing accounts receivable,UPLevel brings over 45 years of experience to the partnership and are here to help keep your bottom line strong.

UPLevel Puts Their Heart Into Recovery

“UPLevel has worked hard on the many accounts I have placed with them. I believe that any recovery possible on these accounts was made. If UPLevel can’t collect it, I don’t believe it’s collectible… I have never wanted to change from UPLevel because they put their heart into it.”

– One of our corporate clients…

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Finance & Lease Companies

UPLevel’s experience collecting on lease agreements and coordinating asset returns for clients provides a dual-level approach to collections that many clients enjoy and recommend. Our unique Credit Bureau status and national PPSA and search databases provide immediate access to information that strengthens our resources and performance.

UPLevel Proven Consistent and Dependable

“[We] have been doing business with UPLevel for years now and we have been very satisfied with the quality of the work that they have given us, and we will continue to work with them in the future. They have proved themselves consistent and dependable.”

– One of our clients in the finance & lease industry…

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Recovery, skip tracing, and reporting solutions uniquely designed and delivered for the utilities sector. UPLevel employs a team of collection professionals specifically trained and excelling in the recovery of overdue utility accounts.

Passionate, Professional & Highly Engaged

“My initial impressions of Tracey and team were that they were a highly energetic, passionate, professional and highly engaged workforce. We found that UPLevel encompassed the qualities, outlook, and expertise necessary to support Hydro One in its on-going commitment to be considered a trusted, competent and customer-centric regulated utility. In our dealings with UPLevel, they have presented themselves as a solutions based organization with a fresh outlook on revenue recovery… this we expect will render considerable value to Hydro One…”

– One of our clients in the energy industry…

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Small & Medium Sized Businesses

UPLevel partners with you to recover your outstanding accounts while you focus on growth strategies for your company. With client relationships that span decades, UPLevel protects your brand and reputation while providing solid performance and agile response to your needs.

UPLevel Reaches 87% Recovery Rate

“On a performance basis, UPLevel has been very effective, in fact, in the initial phases of recovery we have an 87% recovery rate and that is far superior to what we have experienced in the past. 

We know they have our best interests in mind each and every day and they’ve made us money, they’ve made us look good, they’ve made me look good; it’s been a very, very solid relationship.”

– One of our small & medium business clients…

Agri Businesses

UPLevel’s roots began in the heart of Southwestern Ontario’s farm belt and our team of Agri Specialists have the background required to handle your accounts with the expertise you expect.

High Balance Account Specialists – Exceptional Results

“Over our more than 25 year relationship, UPLevel have consistently excelled at meeting our loan administration needs. They make it their priority to understand our unique needs and deliver exceptional results… [UPLevel] is a partner we can truly rely on. Their Accounts Receivable team is second to none, recovering outstanding accounts with integrity and protecting our reputation every step of the way. They specialize in high balance accounts and have an excellent track record returning funds to our bottom line.”

– One of our agri business clients…

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UPLevel has extensive experience in the Transportation Industry – across the scope of the sector – for international auto manufacturers to national and regional transportation providers. Whether your customers are leasing vehicles or hire you for logistics or for transport solutions – large or small we will focus on fully understanding your specific needs and deliver results to exceed your expectations.

“Voyageur has had a successful, trusted, partnership with UPLevel for decades. UPLevel has been the right fit for Voyageur through each stage of our growth. We find them to be highly effective and consistently deliver on both recoveries and customer experience. We trust UPLevel as an extension of our brand and we feel protected by UPLevel.”

– One of our clients in the transportation industry…

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UPLevel is committed to uniquely and dynamically providing both B2B and B2C e-commerce clients with critical support of customer service and back end processes – from multi-channel customer support to accounts receivable management to outbound sales solutions and more.  Our experienced support staff works as an extension of your team, handling your customers and processes with integrity and efficiency while fostering customer loyalty.

“We could not have got our start, grown our business and continued to exceed our customer expectations without UPLevel. They have been our secret competitive advantage, since we launched our first product. With their existing customer service infrastructure, we appear like an eight figure company to our customers. They go above and beyond every day – our customers love them – they’ve helped us create customers for life and build our brand. Responsive, highly effective, positive, innovative.. I highly recommend the team at UPLevel for customer support.”

– One of our e-commerce clients…

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Don’t see your industry listed?

For decades we have partnered with many businesses small and large and we believe we can assist yours too. Please contact us for more information.

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